Your Say: How do you deliver support?
We all have to deliver support to our buyers. But the questions here is: How do you deliver your support? I have seen different ways of how authors give support. Most of us just use the comment section for support. But for example Pixelentity from CodeCanyon uses a forum to answer the questions people have about their items.
Is there a good way and a bad way? I guess not. As long as author delivers good support and tries to answer the questions people have ASAP then in my opinion they do fine.
To give a example of what is in my opinion good support. I bought a item from jonnysnip3r on CodeCanyon the other day since I needed a login script I could quickly use. I didn’t need the JS in his script and asked him if he could help me delete everything I didn’t need since I didn’t had time for this myself at that time.
He told me this would take some time and I asked him if he could send me another one of his items instead since the one I bought was pretty useless since I needed the project done within 24 hours. He sent me another one of his products and told me that if I had any more questions I could always send him an email.
That’s what I call some good support! He responded to my question within 24 hours and sent me another item because I was not satisfied with the one I bought.
How do you deliver support to your customers? And what do you find the best way to deliver good support? Let us know in the comments.