After this week’s security breach and account compromise on Tuts+ Premium, we have now completed patching the service to no longer store passwords in cleartext. We’ve brought the system back online and are monitoring it closely.
If you notice anything odd about the Tuts+ Premium site or service, or have any problems with your account, please contact Support to let us know. We’re watching closely to make sure everything is working as it should, that the security of the site is intact and that members are inconvenienced as little as possible from here on in.
Catching up on 3 days of records
With the system down for three days, we’re slowly catching up on PayPal and Moneybookers payment notifications. This may take a little while for them all to be resent and captured by the system. If your monthly payment was paid in the last few days and you experience any problems logging in, please contact Support.
Refunds and Member Access
With the site now back up and running, we’re pulling together the records for payment of refunds and then next after that is sorting out free member access.
Trouble Receiving Password Resets
If you are having trouble receiving the password reset email: first check your spam folder for emails from email@example.com. If you still have not received your password reset email, please contact Support.