by dgmata on PhotoDune

We all have to deliver support to our buyers. But the questions here is: How do you deliver your support? I have seen different ways of how authors give support. Most of us just use the comment section for support. But for example Pixelentity from CodeCanyon uses a forum to answer the questions people have about their items.

Is there a good way and a bad way? I guess not. As long as author delivers good support and tries to answer the questions people have ASAP then in my opinion they do fine.

To give a example of what is in my opinion good support. I bought a item from jonnysnip3r on CodeCanyon the other day since I needed a login script I could quickly use. I didn’t need the JS in his script and asked him if he could help me delete everything I didn’t need since I didn’t had time for this myself at that time.

He told me this would take some time and I asked him if he could send me another one of his items instead since the one I bought was pretty useless since I needed the project done within 24 hours. He sent me another one of his products and told me that if I had any more questions I could always send him an email.

That’s what I call some good support! He responded to my question within 24 hours and sent me another item because I was not satisfied with the one I bought.

How do you deliver support to your customers? And what do you find the best way to deliver good support? Let us know in the comments.

Caught Reading by Jayel Aheram

Last night I was wondering if there are manny people of the new generation that still read books? I was talking with my friend about this matter…

ME: I was just wondering man, do manny people of our generation like.. still read?

FRIEND: Yea, I still read…

ME: Oh yea? like what?…

FRIEND: Like uhm…. signs and… stuff…

ME: Dude… that’s not reading xD

FRIEND: Oh yea dude? like you still read…

ME: Yeah, of course I read…

FRIEND: Yeah, like what?

ME: Like uhm… forum posts… and… stuff

Do you still read books often? Let me know in your comment.

Pencil Collection by Martjin Nijenhuis

There are a lot of ways to make sketches. Some of us use a tablet others start right away with the final product and a lot of us just use paper.

Using Paper

I think the most of us use paper. It gives you total freedom. This is the more popular way, but is still interesting because of the tools you use such as your pencil and sketchbook which can very much determine how you design turns out. I prefer to use the Behance Action Book and a L-Tech Pencil myself for my web design. What do you use for yours? Please let me know.

Using a Tablet

Using a tablet is almost the same as using paper, but has a few advantages, like the option to use the whole RGB spectrum and not having to spend money on pencils every time. There is only one disadvantage – in my opinion you don’t have total freedom when working on a tablet. I strongly feel like I do while working on one, but I still have the feeling that there is this invisible wall that holds me from expressing myself. How do you feel about this?

Starting Right Away

In my opinion this is one of the hardest ways to sketch, but also one of the most creative ways. When doing this you have total freedom to express yourself working to the final product instead of having to stick to a design you made earlier. That is also what makes this one of the hardest ways because you need to make sure you don’t get the design out of balance.

How do you sketch? Please let me know in the comments.

Luwak Coffee by Inna

Tea or coffee? What keeps you going through the day? Or do you have another favorite beverage? Or maybe hot drinks aren’t your thing. In any case, let us know in the poll.

And in the comments you can tell us the secret of how to make the perfect hot drink.

If this is coffee, then please-bring me some tea. But if this is tea, please bring me some coffee.

- Abraham Lincoln

Look after the pennies and the pounds will look after themselves by Mukumbura

How do you measure success when evaluating your marketplace profile or career? Sales? Earnings? Personal satisfaction?

In a recent FreelanceSwitch article, Melanie Brooks explores a CareerBuilder study that examined how a person’s income relates to their sense of being successful. She then goes on to list some other ways she measures success.

When you think about what being successful on the marketplaces (or your career) looks like, what is uppermost in your mind? The amount of money you make, one of Melanie’s other measures, or something completely different?

Please let us know in the poll, and make further comments below if you’d like to give us the details.

Detail of Google Glass by Antonio Zugaldia

There’s been a lot of tech news recently, with keynotes over the last few weeks from Apple, Microsoft and Google. The face of technology is slowly and relentlessly moving forward. And sometimes not that slowly.

Which Google announcement excited you the most? Updates to the Android operating system? Google’s own new Android devices – their tablet and that new media ball? Google Glass being worn by skydivers, bike riders and rope repellers? Or something totally different?

Are you planning to get any of this gear? Please vote in the poll, and give us the juicy details in the comments below.

Calendar by Lillian Zepeda

How do you manage your calendar? I don’t mean your to do list, but your list of time- or date-sensitive meetings, appointments and activities.

Do you still prefer paper, using a diary or Daytimer or calendar on the wall? Or maybe you just scribble on a postit or whiteboard, or a huge slab of Mayan rock?

If you’ve moved your appointments to the digital world, which app do you prefer? And do you tend to use your computer, smart phone, or some other device?

Do you have any experiences or tips and tricks to share? Did you switch to your current app for a particular reasons?

Do you sync your appointments between different apps or devices? How is that working out? Do you have any victory or disaster stories to share? Let us know in the comments.

Apple CEO Tim Cook by Mike Deerkoski

We want to hear from you. Each week we give you a chance to share your thoughts, opinions and ideas. Have your say!

What was your favorite announcement at Apple’s developer conference keynote earlier this week? A retina screen on a MacBook Pro? Turn by turn directions on your iPhone? Better iCloud support in OS X? Something else? Let us know in the comments.

Moleskine Notes by James Whatley

There is so much information to capture and keep track of on a daily basis. Where do you keep your notes?

If you use paper, which strategy do you use? Do you keep your notes in various places on postits and odd scraps of paper, or do you keep them all together in a notebook or legal pad? Let us know in the comments if you prefer a specific type of pen or notebook.

If you use software, tell us more. Do you use text files, an app like Evernote or Springpad, or something else? And which device do you normally use? Your computer, or something more portable?

Do you use a combination of these, or have a cool technique or strategy you’d like to tell us about? We’d love to hear about it. Let us know in the comments.

Sky Palette by Nicholas

The seasons are changing. What’s the weather like where you are? How does it affect your work? What can you do about it?